Thursday, April 23, 2009

Excellent Customer Service by Chrissy Williams

Hello,

As many of you know, my drive that stored all of my kits and scrapbook pages crashed. I am slowly trying to recreate most of my pages so I can create a hardbound book for all of my pages.

I love using templates as a beginning point for my pages - not all of the times, but a good deal of the time they help inspire me. Some of my favorite designers are Tangie Baxter (at Scrapbookgraphics), Janet Phillips (formerly at SBG, now at the Daily Digi), Jen Caputo (at Scrapbookgraphics), Helen Douchet (at Scrapbookgraphics) and Chrissy Williams (at Elemental Scraps).

I hadn't had a chance to burn any dvds to backup my purchases from Chrissy Williams so everything was lost in the crash. I crossed my fingers, said a prayer and contacted Chrissy to ask her if she could reset my download links. Some of the purchases were from a month ago, but other were from the beginning of the year. SHE REPLIED QUICKLY TO MY REQUEST AND RESET ALL OF MY DOWNLOAD LINKS, INCLUDING THE ONES FROM THE BEGINNING OF THIS YEAR. For that, I am most grateful.

I also purchased a few template sets from another well known designer back in January, but she didn't even acknowledge my request. If she had said :"No, I can't do it", it would have been better than just ignoring it. Needless to say, while I shall not mention her name, I won't be buying a thing from her again.

If you don't know who Chrissy Williams is, check her store HERE.
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2 comments:

ChrissyW said...

:P blush - thanks girl!

A Soul's Heartbeat said...

Oh Kait so sorry about your losing so much stuff. It's so frustrating. Something I worry about happening all the time. I finally started printing all our travel pages at 8x8 at home so I would have them printed and have had several 12x12 bound books made. I'm glad you're doing that! One last thought about the designer who failed to respond. From my own experience I know I've sent mails that had been dumped in error or sent to spam by an ISP, or I used an email the designer doesn't use as often, so perhaps you might want to give her the benefit of the doubt and try one more time? So many in the digi world are so great that I can't imagine someone wanting to help you out under the circumstances.
Best of Luck.

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